Return Policy

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1. Overview

At Rejuvensrdynea, we want you to be satisfied with your purchase of Daily Equilibrium. This Return Policy outlines the conditions under which you may return a product and receive a refund. This policy complies with Irish consumer protection law and EU Directive 2011/83/EU on consumer rights.

2. Right of Withdrawal (Cooling-Off Period)

Under EU consumer protection law (Directive 2011/83/EU) and the Irish Consumer Rights Act 2022, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason. This is known as the "cooling-off period".

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

  • Email: connect-us@rejuvensrdynea.world
  • Address: Blackthorn Rd, Sandyford, Dublin, Ireland

The withdrawal period expires 14 calendar days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the product.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, damaged, or altered in any way.
  • The return request must be submitted within 14 calendar days of receiving the product.
  • You must provide proof of purchase (order confirmation email or receipt).

Please note: for health and hygiene reasons, opened or partially used dietary supplement products cannot be accepted for return, except where the product is defective or not as described.

4. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, unsealed, or partially consumed (except for defective products).
  • Products damaged due to misuse or improper storage by the customer.
  • Products returned after the 14-day cooling-off period has expired.

5. How to Return a Product

To initiate a return, please follow these steps:

  • Contact us at connect-us@rejuvensrdynea.world within 14 days of receiving your order, stating that you wish to return the product.
  • We will provide you with return instructions and a return reference number.
  • Pack the product securely in its original packaging.
  • Ship the product to the address we provide. You are responsible for the cost of return shipping unless the product is defective or was sent in error.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • We will process your refund within 14 days of receiving the returned product.
  • The refund will be issued to the original payment method used for the purchase.
  • The refund will include the product price and the cost of standard delivery (if applicable). However, if you chose a delivery method more expensive than the standard option, we will only refund the standard delivery cost.
  • Return shipping costs are the responsibility of the customer unless the product was defective or sent in error.

7. Defective or Incorrect Products

If you receive a product that is defective, damaged during transit, or not as described on our Website, please contact us immediately at connect-us@rejuvensrdynea.world. In such cases:

  • We will arrange for the return of the defective product at our expense.
  • You will receive a full refund or a replacement product, at your choice.
  • Under Irish and EU consumer protection law, you are entitled to a remedy (repair, replacement, or refund) if a product does not conform to the contract of sale.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment provider again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at connect-us@rejuvensrdynea.world.

9. Your Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under Irish law, including the Consumer Rights Act 2022 and EU consumer protection directives. You are entitled to remedies for products that are faulty, not as described, or not fit for purpose, regardless of this Return Policy.

10. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy applicable to your purchase is the one in effect at the time of your order.

11. Contact Us

If you have any questions about this Return Policy or wish to initiate a return, please contact us:

  • Email: connect-us@rejuvensrdynea.world
  • Address: Blackthorn Rd, Sandyford, Dublin, Ireland